End User Licence Agreement

Pet 24-7 Global Ltd

Last updated: 28/04/26

1. Introduction
This End User License Agreement (“Agreement”) governs your use of the Pet 24-7 application (“App”), operated by Pet 24-7 Global Ltd (“Company”, “we”, “us”, “our”).

By downloading or using the App, you agree to be bound by this Agreement. If you do not agree, you must not use the App.

 
2. Nature of the Service
The App provides:

Access to veterinary-related information AI-assisted guidance
Optional connection to licensed veterinary professionals for consultation
The App is intended as a support tool only and does not replace in-person veterinary diagnosis, treatment, or care.
 
3. No Emergency Service
The App is not an emergency service.

If your pet is experiencing a medical emergency, you must contact:

A local veterinary clinic
Emergency veterinary services
Do not rely on the App in urgent or life-threatening situations.
 
4. AI-Generated Content Disclaimer
The App may provide responses generated by artificial intelligence.

You acknowledge that:

AI outputs are informational only
They may be incomplete, inaccurate, or not tailored to your pet
They must not be relied upon as a sole basis for medical decisions
All decisions regarding your pet’s health remain your responsibility and/or that of a licensed veterinary professional.
 
5. Veterinary Consultations
Where available, the App enables consultations with licensed veterinarians.

You acknowledge:

Consultations are based on information you provide
They are limited in scope and may not replace a physical examination
A formal veterinary-client-patient relationship (VCPR) may not be established in all jurisdictions
Prescribing medications may be restricted depending on local laws
 
6. User Responsibilities
You agree to:
Provide accurate and complete information
Use the App only for lawful purposes
Not misuse, exploit, or attempt to reverse-engineer the platform
You are solely responsible for actions taken based on information obtained through the App.
 
7. Payments, Subscriptions, and Refunds
The App may offer paid services, including subscriptions and consultations.

Subscriptions automatically renew unless cancelled
Pricing may vary by region
Payments may be processed via third-party providers including Stripe and Razorpay
Refunds:

Refunds are assessed on a case-by-case basis
Missed or unused consultations may not be refundable unless required by law
 
8. Data Protection and Privacy
Your use of the App is also governed by our Privacy Policy:
https://www.pet24-7.com/privacy-policy 
We process personal data in accordance with applicable laws, including:

UK GDPR
EU GDPR (where applicable)
 
9. Limitation of Liability
To the maximum extent permitted by law:

The App is provided “as is” without warranties of any kind
We do not guarantee accuracy, completeness, or availability
We are not liable for:

Decisions made based on App content
Indirect or consequential losses
Loss of data, profit, or opportunity
Nothing in this Agreement excludes liability where it cannot legally be excluded.
 
10. Service Availability
Services may vary depending on:

Your location
Local regulations
Availability of veterinary professionals
We reserve the right to modify or withdraw services at any time.
 
11. Third-Party Services
The App may integrate with third-party services.

We are not responsible for:

Third-party platforms
Payment providers
External links or services
 
12. Termination
We may suspend or terminate access if:

You breach this Agreement
Misuse of the platform is detected
 
13. Governing Law
This Agreement is governed by the laws of England and Wales, unless otherwise required by local consumer protection laws.
 
14. Contact
Pet 24-7 Global Ltd
Polmenna House, Tregony, TR2 5SR, UK
[email protected]

 
15. Apple-Specific Terms
If you downloaded the App via Apple App Store:

Apple is not responsible for the App or its content
Apple has no obligation to provide maintenance or support
Apple is a third-party beneficiary of this Agreement
16. Changes to this Agreement

We may update this Agreement from time to time.
Continued use of the App constitutes acceptance of any changes.
 
By using the App, you confirm that you have read and understood this Agreement.